We live by a single purpose here. You can call it our "mission statement", but it's truly our driving force:
To create atmospheres of optimism.
Momentum Enterprises is committed to providing our wide range of clientele with superior customer service. Our call center is looking to expand our team with reliable and trustworthy members to generate sales and assist our customers better.
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Job Summary:
We are seeking enthusiastic and customer-focused Sales and Customer Service Representatives to join our team. In this role, you will be the first point of contact for our clients' customers, providing information, processing sales, resolving inquiries, and ensuring a seamless and enjoyable customer experience. You will play a crucial role in driving sales, building customer loyalty, and representing our clients' brands with excellence.
Responsibilities:
Sales:
- Proactively promote and sell parties, events, memberships, packages, tickets, and other products/services for our businesses.
- Identify customer needs and recommend suitable products or services to maximize sales opportunities.
- Process sales transactions accurately and efficiently using our CRM and POS systems.
- Meet and exceed sales targets and key performance indicators (KPIs).
- Provide detailed information on pricing, promotions, and product/service features.
Customer Service:
- Answer inbound calls and respond to emails and chat inquiries in a timely and professional manner.
- Provide accurate information about facility hours, locations, services, and policies.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Process reservations, bookings, and cancellations.
- Maintain accurate customer records and update information in our CRM system.
- Handle inquiries regarding memberships, billing, and account management.
- Provide exceptional customer service, creating a positive and memorable experience.
- Escalate complicated issues to the appropriate team members.
General:
- Stay up-to-date on product knowledge, promotions, and company policies.
- Collaborate with team members to achieve shared goals.
- Participate in training sessions and team meetings.
- Adhere to call center standards and procedures.
- Maintain a positive and professional attitude.
Qualifications:
- High school diploma or equivalent (some college preferred).
- Proven experience in sales and customer service, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Strong sales acumen and the ability to meet sales targets.
- Proficiency in using CRM and POS systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Positive attitude and a passion for providing exceptional customer service.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Sunday availability a must.
- Bilingual skills are a plus.
- Experience in the fitness or entertainment industry is a plus.
Benefits:
- Competitive salary and commission structure.
- Opportunities for career growth and advancement.
- Comprehensive training and ongoing support.
- Employee discounts on our company services and products.
#ZR
Flexible work from home options available.
Momentum Enterprises is an asset management company backed by Arena Capital focused on community, families, and fun. We currently operate 20 businesses across New England and New York, including franchise locations of My Gym Children's Fitness Center, Launch Entertainment Park, Club Elevate, Wimbledon Metrowest, and The Newport Venture - a Newport, RI real estate company.
For all our businesses, we live by a single purpose. You can call it our "mission statement," but it's truly our driving force:
To create an atmosphere of optimism.
Furthermore, our philosophy is rooted in a laser focus on three elements, which are critical to the success of our businesses:
- Acknowledge
- Engage
- Appreciate
Our entire team is comprised of more than 400 driven, business savvy, fitness-oriented, community building individuals ready to put their energy and skills toward our definition of excellence with a focus on PEOPLE, LOVE, AND FUN.
- My Gym Children's Fitness Center is consistently ranked as the #1 children's program worldwide. We delight in seeing children's eyes light up for all those incredible milestones achieved during our classes, from tentative first steps to tumbling down soft mats. Sharing in parents’ excitement at their children’s accomplishments is the high point of our day.
- Launch Entertainment Park is an indoor recreational facility that provides endless attractions including trampolines, arcade games, laser tag, ninja warrior courses, and much more!
- Club Elevate is a state-of-the-art fitness gym providing full weight training and cardio equipment, group exercise classes, personal trainers, nutrition coaches, cryotherapy, saunas, and more.
- Wimbledon Metrowest, is an impressive indoor tennis club, sitting at over 50,000 sqft and 6 full-size tennis courts, offering tennis lessons, court rentals, sports camps, and more!
- The Newport Venture is an investment firm that acquires and manages commercial and residential real estate throughout Newport, Rhode Island.
We hope you’ll join our team!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to My Gym Corporate.
